To: customerrelations@wizzair.com

Last weekend I was all set for a couple of days in Warsaw, arriving Friday evening at 11pm, and leaving Sunday afternoon. I have recently moved from Warsaw to Brussels, and as a faithful wizzair customer, had thought it was one of many future flights on this route at these times.

On arrival at Charleroi, at 7.30pm, I checked in and was told there was a delay 'of two hours' by the check-in staff. This was unfortunate, because a couple of hours delay would mean arriving in Warsaw in the middle of the night, but at that point I was just thankful it hadn't been cancelled.

After getting through security, I looked at the departure screen and was rather surprised to see the estimated departure time was 2.05 on Saturday morning. It was around 8pm by this time. I and a planeload of other passengers, had the prospect of waiting 6 hours before leaving for Warsaw.

I tried to find a member of staff to ask, but the only members of staff were the security staff, and they had no information at all. There were no announcements and nobody was available to provide information about why the departure had been delayed so long.

At around 10.30 or 11pm, we were told to proceed to the gate to start 'boarding'. This prompted a cheer from some passengers, who obviously thought we were about to board a plane. Unfortunately, we were just to board a bus, bound for Liege airport. The staff checking tickets told us we were headed to another airport because Charleroi closed earlier than Liege. No further explanation was offered.

Upon arrival at Liege, the busloads of passengers were dumped, along with our bags, and nobody was at the airport to greet us, or tell us what was going on. Indeed, when we found staff members, they denied any knowledge that we were coming. Apparently nobody had bothered to tell them about the change of plan.

The departure board only told us that we would have to wait an extra hour: departure was now at 3.05am.

We all collected our bags, most people headed for the one cafe that was still open, as it was nearing midnight, and prepared to wait. The seats were uncomfortable, the glass-fronted airport was cold and everybody was getting very tired. Again, no announcements, no staff to explain our delay, no information.

Just before 2am, we had to check in once again. The man checking us in told us how he had had to ask for a passenger list to be faxed, as staff at Charleroi had not even called to explain the situation. We boarded and finally left Liege at 3.05am. Instead of arriving in Warsaw on Friday evening, with the prospect of a relaxing weekend, I arrived at 5 am on Saturday, with the prospect of sleeping for most of Saturday morning and a return journey the following day.

I find it unacceptable, even with 'low-cost' airlines, for there to be nobody to explain such a lengthy delay. The 'two hours' delay at the check-in stage was plainly mis-information given to me by somebody who did not want to have to explain to passenger after passenger that they would be expected to wait 6 extra hours before departure.

Not only were we not given any information, but we were not offered so much as a glass of water.

Does wizzair find this acceptable?? It is not the first time I have heard of such experiences, but having gone through it myself, I am weighing up the advantages of low-cost vs. more reliable services.

I look forward to receiving your response and explanation.